1. Introduction
CodeBloom Limited ("CodeBloom", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect personal information.
It applies when people:
- Visit our website;
- Contact us through forms, email, phone, or social media;
- Request information regarding our products or services;
- Become customers, suppliers, partners, contractors, or service providers;
- Apply for employment opportunities;
- Use software, applications, platforms, APIs, SaaS solutions, AI-powered services, cloud services, or other products operated by CodeBloom Limited.
This Policy covers the CodeBloom website and our business operations. A separate privacy policy may apply to a specific product.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. About CodeBloom Limited
CodeBloom Limited is a technology company that develops, operates, and supports software products, SaaS platforms, AI-powered solutions, automation systems, ERP solutions, CRM solutions, cloud-based applications, mobile applications, web applications, and technology consulting services.
Company: CodeBloom Limited
Website: https://www.code-bloom.net
Email: info@code-bloom.net
3. Scope of this policy
This Privacy Policy applies to:
- Visitors to our website;
- Prospective customers;
- Existing customers;
- Business partners;
- Vendors and suppliers;
- Contractors and consultants;
- Job applicants;
- Users of CodeBloom-operated products and services;
- Individuals who communicate with us through any channel.
Some products have their own privacy policy. That policy may add to or replace parts of this one for the product it covers.
4. Information we collect
We may collect personal information directly from you, automatically through technology, or from authorised third parties.
4.1 Information you provide
We may collect:
- Full name;
- Email address;
- Phone number;
- Company name;
- Job title;
- Country and location information;
- Contact preferences;
- Business requirements;
- Project specifications;
- Service enquiries;
- Support requests;
- Communications and correspondence.
4.2 Customer and business information
When providing services, we may collect:
- Client contact information;
- Contractual information;
- Billing information;
- Service requirements;
- Project documentation;
- Technical requirements;
- Product usage information.
4.3 Recruitment information
If you apply for a position with CodeBloom Limited, we may collect:
- Resume or CV;
- Educational background;
- Employment history;
- Certifications;
- Portfolio information;
- References;
- Interview notes;
- Recruitment assessments.
4.4 Technical information
We may automatically collect:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Session information;
- Website interactions;
- Referral source information;
- Network information;
- Log files.
4.5 Cookies and similar technologies
We may collect information through:
- Cookies;
- Local storage;
- Analytics technologies;
- Performance monitoring tools;
- Security monitoring technologies.
Further details are available in our Cookie Policy.
5. Lawful basis for processing
Where required by applicable law, we process personal information on one or more of the following grounds:
- Consent;
- Contractual necessity;
- Legitimate business interests;
- Legal obligations;
- Protection of vital interests;
- Compliance with regulatory requirements.
Where consent is required, we will seek appropriate consent before processing personal information.
6. How we use information
We may use personal information for the following purposes:
Business operations
- Responding to enquiries;
- Preparing proposals and quotations;
- Delivering products and services;
- Managing customer relationships;
- Providing technical support;
- Managing vendor relationships.
Service delivery
- Operating platforms and systems;
- Delivering software and SaaS services;
- Managing subscriptions;
- Providing updates and maintenance;
- Managing service accounts.
Website operations
- Improving website performance;
- Analysing website usage;
- Maintaining security;
- Monitoring availability;
- Preventing abuse.
Recruitment
- Evaluating applicants;
- Conducting interviews;
- Verifying qualifications;
- Managing recruitment processes.
Compliance
- Meeting legal obligations;
- Responding to lawful requests;
- Preventing fraud;
- Maintaining security;
- Enforcing agreements.
7. Artificial intelligence and automation
CodeBloom Limited may develop, operate, or provide products and services that use artificial intelligence, machine learning, automation technologies, and large language models.
Where AI technologies are used, information may be processed for purposes such as:
- Classification;
- Prediction;
- Automation;
- Recommendation;
- Customer support;
- Workflow management;
- Data analysis.
Where required by law or contractual obligations, appropriate disclosures regarding AI-assisted processing will be provided.
We do not use customer data to train AI models unless expressly authorised by contract or written agreement.
8. Data sharing and disclosure
We do not sell personal information.
We may share information in the following circumstances:
Service providers
With trusted providers assisting us with:
- Hosting;
- Infrastructure;
- Security;
- Analytics;
- Communications;
- Payment processing;
- Technical operations.
Professional advisers
Including:
- Legal advisers;
- Auditors;
- Accountants;
- Consultants.
Business transactions
During:
- Mergers;
- Acquisitions;
- Investments;
- Corporate restructuring;
- Asset transfers.
Legal requirements
Where disclosure is required by:
- Law;
- Court order;
- Regulatory authority;
- Government agency.
9. International transfers
CodeBloom Limited may use infrastructure, service providers, or cloud services located outside Bangladesh.
Information may be processed or stored in jurisdictions including, but not limited to:
- Bangladesh;
- India;
- Singapore;
- Other jurisdictions where service providers operate.
We implement reasonable contractual, organisational, and technical safeguards for international transfers.
Where required by applicable law, additional protections may be implemented.
10. Data retention
We keep information for as long as we reasonably need it for:
- Business operations;
- Service delivery;
- Legal compliance;
- Tax and accounting obligations;
- Security investigations;
- Contractual obligations;
- Dispute resolution.
How long we keep information depends on what it is and what the law requires.
When we no longer need it, we may securely delete, anonymise, archive, or destroy it.
11. Information security
We implement reasonable technical and organisational measures designed to protect information against:
- Unauthorised access;
- Accidental loss;
- Alteration;
- Disclosure;
- Destruction;
- Misuse.
Security measures may include:
- Encryption;
- Access controls;
- Authentication mechanisms;
- Security monitoring;
- Logging and auditing;
- Backup systems;
- Disaster recovery procedures;
- Security reviews.
No system can guarantee absolute security. Users should also take reasonable precautions when transmitting information electronically.
12. Security incidents
In the event of a confirmed security incident or personal data breach affecting information under our control, we may:
- Investigate the incident;
- Contain and remediate the issue;
- Notify affected parties where required;
- Notify relevant authorities where required by law;
- Implement corrective measures.
13. Your data rights
Subject to applicable law, individuals may have rights to:
- Access personal information;
- Correct inaccurate information;
- Request deletion;
- Restrict processing;
- Object to processing;
- Withdraw consent;
- Request portability of information.
Requests may be submitted to: info@code-bloom.net
We may request identity verification before responding to certain requests.
14. Marketing communications
Where permitted by law, we may send communications regarding:
- Products;
- Services;
- Events;
- Updates;
- Industry insights;
- Marketing materials.
Individuals may opt out of marketing communications at any time.
Service-related communications may continue where necessary for operational or contractual purposes.
15. Third-party websites
Our website may contain links to external websites or services operated by third parties.
CodeBloom Limited is not responsible for the privacy, security, or content practices of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
16. Children's privacy
Our website and services are not directed to children under the age of 16.
We do not knowingly collect personal information from children without appropriate legal basis or consent.
If we become aware of such collection, we may delete or restrict the information as appropriate.
17. Complaints
Questions, concerns, complaints, or requests relating to privacy may be submitted to: info@code-bloom.net
We will attempt to acknowledge complaints within a reasonable timeframe and investigate matters as appropriate.
18. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in law;
- Changes in services;
- Operational changes;
- Security improvements;
- Regulatory requirements.
Updated versions will be published on our website and will become effective upon publication unless otherwise stated.
19. Contact information
CodeBloom Limited
Website: https://www.code-bloom.net
Email: info@code-bloom.net
For privacy-related enquiries, requests, or complaints, please contact us using the details above.
© CodeBloom Limited. All rights reserved.